Grievance Officer

If you have a question or complaint about how Freebee Ads handles your personal data, write to our Grievance Officer. This is the contact the Digital Personal Data Protection Act, 2023 asks us to publish. It is free, and you do not need an account.

Who to write to

• Name: [To fill: name], Grievance Officer, [To fill: company legal name]
• Email: grievance@freebeeads.com ([To create: this mailbox does not exist yet])
• Until that mailbox exists: hello@freebeeads.com, with the subject "Grievance"
• Post: [To fill: registered office address]

What you can raise

Anything about your personal data, for example:

• you want a summary of what we hold about you, or to correct it;
• you want a phone number or an account erased;
• you want to withdraw consent, or name someone to act for you;
• you got a message from us that you did not expect;
• you are worried about a camera, a sign next to a screen, or a name shown on a wall.

Questions about a booking, an invoice or an ad go to hello@freebeeads.com instead (see the Terms).

What to include

• What it is about, and what you would like us to do.
• Where and when, if it is about a screen: the mall, the screen if you know it, and the date.
• How to reach you with our answer.

Please do not send more personal data than we need. If it is about a phone number saved in My coupons, the quickest way is to erase it yourself at My coupons. If you cannot (for example, you no longer have that phone), include the number and we will use it only to find and erase the record.

For people who walk past a screen: the camera keeps nothing about you, so there is no record to look up. We still answer every question about it.

How fast we answer

• We acknowledge your message within 48 hours. [Counsel: confirm 24 or 48 hours.]
• We resolve it within 30 days. [Counsel: confirm against the period the DPDP Rules, 2025 allow.]
• Erasure requests are carried out within 7 days.

If we need more time, or need to confirm who you are before acting, we will tell you why.

If you are not satisfied

If we do not answer in time, or you are not satisfied with our answer, you can complain to the Data Protection Board of India. The DPDP Act asks you to raise the grievance with us first. [To fill: the Board's official complaint link and address.]

How we handle your message

We use what you send only to deal with your grievance, and keep it for [To fill: period, for example 1 year after it is closed] so we can show how it was handled. See the Privacy notice for everything else.